Part 5 Propose a solution
ÀüÈ ¸Þ½ÃÁö¿¡ ´äº¯ÇÒ ¶§ ÀÚÁÖ »ç¿ëÇϴ ǥÇö
Part 5´Â 2°¡Áö À¯ÇüÀ¸·Î ÃâÁ¦µÇ´Âµ¥, ÀÚµ¿ ÀÀ´ä±â ¸Þ½ÃÁö ¶Ç´Â ȸÀÇ »óȲÀ» µè°í Á¦±âµÈ ¹®Á¦Á¡À» ¿ä¾àÇÏ°í ±× ÇØ°áÃ¥À» Á¦½ÃÇØ ´äº¯ÇØ¾ß ÇÕ´Ï´Ù. °¢ »óȲº° ±âº» Ç¥ÇöÀ» ÀÍÇô µÎ¸é »ó´ë¹æÀÇ ¸Þ½ÃÁö³ª ȸÀÇ ³»¿ëÀ» ÆľÇÇϱ⠽¬¿ï »Ó¸¸ ¾Æ´Ï¶ó ´ä º¯¿¡¼µµ ÀûÀýÇÏ°Ô È°¿ëÇÒ ¼ö ÀÖ½À´Ï´Ù.
1. ù Àλç Çϱâ
Hi, I¡¯m calling you back regarding~ ¾È³çÇϼ¼¿ä, ~¿Í °ü·ÃÇÏ¿© ´Ù½Ã ÀüÈ µå¸³´Ï´Ù
Hi, I¡¯m calling you back regarding the delivery problem.
¾È³çÇϼ¼¿ä, ¹è´Þ ¹®Á¦¿Í °ü·ÃÇؼ ´Ù½Ã ÀüÈ µå¸³´Ï´Ù.
Hello, this is ~ returning your call. ¾È³çÇϼ¼¿ä, Àú´Â ~ÀÌ°í ¿¬¶ô Áּż ÀüÈ µå¸³´Ï´Ù.
Hello, this is Kelly Smith returning your call. ¾È³çÇϼ¼¿ä, Àú´Â Kelly SmithÀÌ°í ¿¬¶ô Áּż ÀüÈ µå¸³´Ï´Ù.
2. ¹®Á¦Á¡ ¿ä¾àÇϱâ
According to your message, ~ ´ç½ÅÀÇ ÀüÈ ¸Þ½ÃÁö¿¡ µû¸£¸é, ~
According to your message, you want to postpone your interview.
´ç½ÅÀÇ ÀüÈ ¸Þ½ÃÁö¿¡ µû¸£¸é, ¸éÁ¢À» ¹Ì·ç±æ ¿øÇϽŴٰí¿ä.
I got your message saying that ~ ´ç½ÅÀÌ ~¶ó°í ÇϽô ¸Þ½ÃÁö¸¦ ¹Þ¾Ò½À´Ï´Ù
I got your message saying that you need more staff for the conference preparations.
´ç½ÅÀÌ È¸ÀÇ Áغñ¸¦ À§ÇØ ´õ ¸¹Àº Á÷¿øÀ» ÇÊ¿ä·Î ÇÑ´Ù´Â ¸Þ½ÃÁö¸¦ ¹Þ¾Ò½À´Ï´Ù.
3. À߸ø »ç°úÇϱâ
I¡¯d like to apologize ~ ~¿¡ ´ëÇÏ¿© »ç°ú µå¸³´Ï´Ù
I¡¯d like to apologize for the inconvenience. ºÒÆíÇÏ°Ô Çص帰 Á¡ »ç°ú µå¸³´Ï´Ù.
I¡¯m sorry about ~ ~¿¡ ´ëÇÏ¿© Á˼ÛÇÕ´Ï´Ù
I¡¯m sorry about the problem. ±× ¹®Á¦¿¡ ´ëÇØ Á˼ÛÇÕ´Ï´Ù.
4. ÇØ°áÃ¥ Á¦½ÃÇϱâ
I suggest that ~ ~Çϱ⸦ Á¦¾ÈÇÕ´Ï´Ù
I suggest that you call a catering service.
ÃâÀå ¿¬È¸ ¼ºñ½º¿¡ ¿¬¶ôÇÒ °ÍÀ» Á¦¾ÈÇÕ´Ï´Ù.
Why don¡¯t you ~ ~ÇÏ´Â °ÍÀÌ ¾î¶³±î¿ä?
Why don¡¯t you send a mass e-mail to them? ±×µé¿¡°Ô ´Üü ¸ÞÀÏÀ» º¸³»´Â °ÍÀÌ ¾î¶³±î¿ä?
5. ³¡ Àλç Çϱâ
If you need anything else, please ~ ÇÊ¿äÇÑ °ÍÀÌ ÀÖÀ¸½Ã¸é ~ÇØ ÁÖ¼¼¿ä
If you need anything else, please let me know. ÇÊ¿äÇÑ °ÍÀÌ ÀÖÀ¸½Ã¸é ¾Ë·Á ÁÖ¼¼¿ä.
Please call me back ~ ´Ù½Ã ÀüÈ ÁÖ¼¼¿ä
Please call me back anytime. ¾ðÁ¦µçÁö ´Ù½Ã ÀüÈ ÁÖ¼¼¿ä.
Practice
ÀüÈ ¸Þ½ÃÁö¸¦ Àаí, ´äº¯ ¹®ÀåÀ» ¿Ï¼ºÇؼ ¸»ÇØ º¸¼¼¿ä.
1 Hello, Lisa Steven _________________________________ .
¾È³çÇϼ¼¿ä, Àú´Â Lisa StevenÀÌ°í, ÀüÈ¿¡ ´äº¯ µå¸³´Ï´Ù.
2 _________________________ we have to choose only 3 employees to reduce
the travel budget. ¿©Çà °æºñ¸¦ ÁÙÀ̱â À§Çؼ Á÷¿ø 3¸í¸¸ ¼±¹ßÇØ¾ß ÇÑ´Ù´Â ¸Þ½ÃÁö¸¦
¹Þ¾Ò½À´Ï´Ù.
3 ________________ choose the best 3 employees according to their work
performance? Á÷¿øµéÀÇ ¾÷¹« ¼º°ú¿¡ µû¶ó °¡Àå ¶Ù¾î³ 3¸íÀ» ¼±¹ßÇÏ´Â °ÍÀÌ ¾î¶³±î¿ä?
4 If you need ________________ , ________________ anytime.
´õ ÇÊ¿äÇÑ °ÍÀÌ ÀÖÀ¸¸é, ¾ðÁ¦µçÁö ´Ù½Ã ¿¬¶ô ÁÖ¼¼¿ä.
<;¸ð¹ü ´ä¾È>
1. Hello, Lisa Steven returning your call.
2. I got your message saying that we have to choose only 3 employees to reduce the travel budget.
3. Why don¡¯t you choose the best 3 employees according to their work performance?
4. If you need anything else, call me back anytime.
Hi. This is David Ford in Human Resources. The problem is we have to reduce our travel budget by 15 percent. I know everyone on the team is excited about this trip but we have to choose only 3 employees. Please call me back and let me know what to do.
Again, this is David Ford.
¾È³çÇϼ¼¿ä. Àú´Â Àλç°úÀÇ David FordÀÔ´Ï´Ù. ¹®Á¦´Â ¿©Çà °æºñ¸¦ 15ÆÛ¼¾Æ® ÁÙ¿©¾ß ÇÑ´Ù´Â °ÍÀÔ´Ï´Ù. ÆÀ¿ø ¸ðµÎ À̹ø ¿©ÇàÀ» ±â´ëÇÏ°í ÀÖ´Ù´Â °ÍÀ» ¾ËÁö¸¸, 3¸í¸¸ »Ì¾Æ¾ß ÇÕ´Ï´Ù. ÀüÈ Áּż ¹«¾ùÀ» ÇØ¾ß ÇÒÁö ¾Ë·Á ÁÖ¼¼¿ä. ´Ù½Ã ¸»¾¸ µå¸®¸é, Àú´Â David FordÀÔ´Ï´Ù.